In these Terms and Conditions “we” and “us” means Olive and July, the Website Owner, and “you” means you the customer or site visitor.

Please read the Terms and Conditions carefully before placing any orders on www.oliveandjulyskin.com.au.

The following information is important for you to know if you use this web site or buy products from us. You should also know that some of the information may change from time to time and without notice. If you are unsure or have any questions about our terms please contact us.

TERMS & CONDITIONS

Olive and July Skin are happy to fully refund or replace any items purchased if they are found to be faulty or damaged.

If you change your mind about the products you have ordered and decide you no longer wish to use them, your product(s) purchased can be returned to us for a refund or exchange under the following conditions:

  1. Products must be unopened and in the original condition

  2. Products must be sent back within 7 days from original receipt of goods

  3. Your proof of purchase / order information must also be included in the return.

 

Refunds will be returned to you in the same method that you originally paid for your order by as soon as possible upon receipt of the returned products.  The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant charges.

Please be sure to return your products to the below address:

 

Customer Returns

OLIVE & JULY SKIN

Unit 20, 531 Hay St

SUBIACO WA 6008

 

RETURNS POLICY

PRIVACY POLICY

Your privacy is important to us. It is Olive and July Skin's policy to respect your privacy regarding any information we may collect from you across our website, oliveandjulyskin.com.au, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 18 December 2019.

SHIPPING

We ship goods Australia-wide, however, we do not accept international orders through our website for now. Please email us for any international  requests.

Delivery times provided on this web site are estimates. We won’t be held responsible for late deliveries or loss or damage relating to late deliveries and please ensure to provide the correct delivery address. We cannot be held responsible for incorrect delivery addresses. You are responsible for checking your purchase when you receive it and notifying us to request a replacement product or refund if it is damaged or faulty.

Our prices are listed in Australian dollars. GST is included in the price but shipping costs are not and will be added during the checkout process. Our prices are subject to change from time to time.

A pick up from the Subiaco salon is also an option.  Please wait for us to email you to let you know when your voucher will be ready for you to collect.  It will not take longer than 1 business day.